If you are having trouble booking a room online, we are always happy to take your reservation by phone. You can reach your personal reservation specialist anytime by calling our office line at 402-474-5252. Upon check-in, photo identification and credit card is required. To prevent credit card fraud we cannot accept credit card payments without the card present and the credit card must be in the name of the person checking in. We cannot accept a credit card with your spouses name on it, or anyone else’s, unless they are present to show identification and sign the receipt. All special requests are subject to availability, cannot be guaranteed, and may incur additional charges. Horizon Inn Motel reserves the right to pre-authorize your credit card prior to arrival. CANCELLATION POLICY: You must cancel your reservation by 3 p.m. Central Time the day prior to your scheduled check-in. If cancellation occurs prior to 3 p.m. Central Time the day prior to your scheduled day of check-in you will be charged a 15% cancellation fee based on your entire stay reserved. If cancellation occurs after 3 p.m. Central Time the day prior to your scheduled day of check-in you will be charged a cancellation fee equal to the first nights stay. In order to have a valid cancellation you must possess a cancellation confirmation email or receive and possess a cancellation number via the phone. If you do not receive a cancellation number you do not have a valid cancellation. NO-SHOW POLICY: No-Shows will pay 100% of the first nights stay and the remainder of your stay, if applicable, will be cancelled. CHECK IN TIME: 3:00 p.m. Check in before 3:00 p.m. is not guaranteed. Should you require a check-in before 3:00 p.m. please call the motel the morning of your scheduled check-in for room availability. CHECK OUT TIME: 11:00 a.m. Check out after 11:00 a.m. will not be granted without prior approval and is not guaranteed. PET POLICY: We are 100% pet-free. Absolutely no pets allowed in the motel. Guests found with a pet in the motel will obligate you to pay a $150 cleaning fee. SMOKING POLICY: We are 100% Non-Smoking. If you smoke in any room it will obligate you to pay a $150 cleaning fee. DAMAGE POLICY: All guests will be held 100% responsible for all damages done to the property. TAXES: Applicable taxes are subject to change without notice. Changes to your reservation may change your room rate. PRIVACY POLICY: The Horizon Inn takes every precaution to protect our customers' information. When customers submit sensitive information via our website, it is protected both online and off-line. When our registration/order form asks users to enter sensitive information, such as a credit card number, that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Firefox and Internet Explorer becomes locked, as opposed to unlocked, or open, when you are just 'surfing.' While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a reservations specialist) are granted access to personally identifiable information. All employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers' information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure, locked environment. If you have any questions about the security at our website, you can email us at chad@horizoninnmotel.com. Reserving a room at www.horizoninnmotel.com is absolutely safe. We guarantee that with each purchase you make, any personal information you provide is secure. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of fraudulent charges. In the unlikely event that you are subject to fraudulent charges as a result of making a reservation at www.horizoninnmotel.com , we will cover your liability up to $50. This applies only if the unauthorized use of your credit card resulted through no fault of your own while using the Horizon Inn secure server, and providing that you notified your credit card provider in accordance with its reporting rules and procedures. www.horizoninnmotel.com's secure server uses the latest industry standard encryption software (SSL) to protect personal information. It encrypts all of your personal information, including credit card number and name and address, so that it cannot be read as the information travels over the Internet. You will know that your connection becomes secure during the checkout process by seeing the "S" for "secure" in HTTPS://... in your browser's address line. We hope your stay is enjoyable, and please let us know if you have any questions we can answer. Thank You. The Reservations Department Internet
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